How To…Exceed Client Expectations in a Virtual World (5/30/23)
Client expectations have shifted dramatically since the upheaval of 2020. This webinar will provide attendees with tips and trends to help lawyers grow their practice in this new environment. We will discuss strategies for increasing efficiency to increase your return on investment, laying a strong marketing foundation to generate more leads consistently, providing a personalized experience to turn leads into clients, and getting more out of the tools you're already using. All of these strategies lead to an improved client experience which in turn leads to more billable hours and more time spent being a lawyer.
Sarah Allen is the Partner Account Manager at Ruby, the US-based live virtual receptionist and chat specialist company that creates meaningful human connections to help small businesses grow. Ruby delivers personalized client service to help lawyers book new clients and strengthen existing client relationships. Sarah works with 50+ Bar Associations, as well as other industry organizations & thought leaders, to help law firms grow their practices. As an experienced partnerships leader, Sarah is passionate about building valuable business relationships to strengthen the business while improving the customer experience.
Sponsored By: Ruby
CBA members get a 7% discount for life with promo code CHICAGOBAR. Learn more at https://www.ruby.com/campaign/chicagobar or call 844-311-7829.
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Live CBA Committee meetings and seminars will take place via Zoom webinar. You will click on "view video" and be directly connected to the meeting/seminar on Zoom. (You will not receive a Zoom link.)
Please note that audience members do not need video or audio access. Audience members are able to submit questions via the chat or Q & A features of Zoom.
Chat: Open in-meeting chat, allowing you to send chat messages to and send a message to the host, panelists, and attendees (if permitted). Question & Answer: Open the Q&A window, allowing you to ask questions to the host and panelists. They can either reply back to you via text in the Q&A window or answer your question live.