How To…Communicate with Clients in Moments of Crisis (4/30/24)

Includes a Live Web Event on 04-30-2024 at 2:00 PM (CDT)

Lawyers and other legal professionals often see people on their worst days, and work with clients through the difficult, disruptive, and chaotic periods of life that often give rise to intense emotions. As a result, it is important to be equipped to talk to clients who may be experiencing big emotions or struggling with other mental health issues. This presentation will cover practical strategies for de-escalating clients experiencing intense emotions. Participants will learn ways to show empathy and understanding while also moving the conversation forward in a way that is sensitive to clients' needs, which strengthens the attorney-client relationship by fostering trust, rapport, and confidence.

Tatiana Duchak is an attorney and Licensed Clinical Professional Counselor (LCPC). Before attending law school, she worked as a therapist for over a decade in the forensic mental health field, treating individuals in jails, prisons, state psychiatric hospitals, and child welfare facilities. She has worked extensively with survivors of profound trauma, the severely mentally ill, and those in crisis.  Upon graduating from Loyola University of Chicago School of Law, Tatiana began working as a mitigation specialist, using her clinical expertise to assist on Miller resentencing cases, pretrial sentencing, and clemency petitions. She also maintains her own private therapy practice and is committed to ensuring mental health services are accessible to those reentering the community after incarceration.

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Live CBA Committee meetings and seminars will take place via Zoom webinar.  You will click on "view video" and be directly connected to the meeting/seminar on Zoom.  (You will not receive a Zoom link.)

You MUST have Zoom Desktop Client on your Mac or PC to view a live program. If using a mobile device, you must have the Zoom App (available in the App Store or Google Play).

System requirements for Mac & PC can be found here. System requirements for mobile devices can be here.  

Please note that audience members do not need video or audio access.  Audience members are able to submit questions via the chat or Q & A features of Zoom. 

Chat: Open in-meeting chat, allowing you to send chat messages to and send a message to the host, panelists, and attendees (if permitted). Question & Answer: Open the Q&A window, allowing you to ask questions to the host and panelists. They can either reply back to you via text in the Q&A window or answer your question live. 


How To…Communicate with Clients in Moments of Crisis (4/30/2024)
04-30-2024 at 2:00 PM (CDT)  |  60 minutes
04-30-2024 at 2:00 PM (CDT)  |  60 minutes To receive MCLE Credit for this program, you must: 1. Close the video window after you have completed the program, 2. Click on "Claim MCLE Credit," and 3. Click on the yellow "View/Claim Credit" box. You will need to provide your ARDC number to view/download/print your MCLE certificate. We would also appreciate your completing a program evaluation in the “Evaluation” section.
Evaluation (1 speaker)
7 Questions
How To…Communicate with Clients in Moments of Crisis (live webcast, 0.75 Mental Health/Substance Abuse PR-CLE credit)
Up to 0.75 CLE credits available  |  Certificate available
Up to 0.75 CLE credits available  |  Certificate available