Who Are You Talking To? Using A Personality Assessment to Understand and Improve Communication Behaviors (09/20/22)

Not all legal success depends upon the law. A great deal depends on effective communication with clients and productive communication with colleagues and peers. Understanding the different behavioral styles and using this learning to effectively manage clients, associates, vendors, and others can significantly elevate individual, team, and firm performance. This seminar will provide attendees with a comprehensive overview of the four DiSC® behavior styles, tips for recognizing each style, recommendations for navigating difficult communications, and best practices for communicating to groups where there are conflicting style preferences. About DiSC®: DiSC® is a personal assessment tool used by more than one million people every year to help improve teamwork, communication, and productivity in the workplace.

This CLE course will guide attendees through the basic structure of the DiSC® behavior assessment and cover topics including: 
- Valuing diverse communications styles
- Understanding Associate behavior
- Improving retention and productivity
- How behavior analysis relates to the Professional Code of Conduct

Judi Cogen, President, J Grace Consulting - A dynamic and engaging speaker and teacher, Judi Cogen shares her expertise with assessments to teams looking to improve their effectiveness and employee retention. She has an established track record of innovation and success in strategic planning, operations optimization, and building strong teams. She is known for her ability to distill complex business concepts into easy-to-understand segments that allow teams to improve sales, increase efficiency, improve communication, and create best in class workplaces. Her background includes McKinsey & Company, Avon Products, and franchisee and franchisor experience. She is also the creator and event director for the highly successful Cincinnati Coffee Festival, a fundraiser for Ohio River Foundation, an organization she helped found in 2000. She holds an MBA with Beta Gamma Sigma distinction from Columbia Business School and a BS/BA also with highest honors from Boston University. She is a Certified Franchising Executive (CFE) and has multiple certifications in assessments.

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Live CBA Committee meetings and seminars will take place via Zoom webinar.  You will click on "view video" and be directly connected to the meeting/seminar on Zoom.  (You will not receive a Zoom link.)

You MUST have Zoom Desktop Client on your Mac or PC to view a live program. If using a mobile device, you must have the Zoom App (available in the App Store or Google Play).

System requirements for Mac & PC can be found here. System requirements for mobile devices can be here.  

Please note that audience members do not need video or audio access.  Audience members are able to submit questions via the chat or Q & A features of Zoom. 

Chat: Open in-meeting chat, allowing you to send chat messages to and send a message to the host, panelists, and attendees (if permitted). Question & Answer: Open the Q&A window, allowing you to ask questions to the host and panelists. They can either reply back to you via text in the Q&A window or answer your question live.